How a Healthcare Consortium Met its Unique Data Collection Requirements and Managed High Call Volumes

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A large US‐based integrated managed care consortium that functions both as a health plan and healthcare provider has 12.4 million health plan members, 39 hospitals and 714 medical offices across the country and supports a large population of limited English proficient (LEP) patients.

By using United Language Group fast and reliable over‐the‐phone interpreting services and medically qualified network of interpreters, a large US‐based healthcare provider was able to increase the efficiency of telephone calls.