Over-the-phone Interpreting Service Supports the Country’s Largest Social Welfare Provider by Managing Surges in Call Volume

The largest social welfare provider in the United States provides benefits and services to over 67.9 million beneficiaries. The social programs offered by the organization cover retirement, disability and survivor’s benefits.

United Language Group’s reliable over-the-phone interpreting (OPI) services and highly qualified network of interpreters resulted in ULG being selected as the social welfare provider’s sole telephonic interpreting provider. The results? A lasting partnership that seamlessly handled high call volumes and continues to support the organization’s needs above and beyond the original contract.