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Using Data & Technology to Reduce Over-The-Phone Interpretation (OPI) Costs

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ULG was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care consortium, providing both health plans and healthcare.

With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps.