How a Video Remote Interpreting Program Delivered Seamless Business Continuity & Telehealth Support During the COVID-19 Pandemic

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A diversely populated municipality located in the southeastern United States provides a variety of social services through the local government for its residents. These services include healthcare support, educational resources and childcare services. Additionally, over 10% of the county’s total population has limited English proficiencies (LEP). 

By partnering with United Language Group, a diversely populated municipality was able to implement a video remote interpretation program that harnessed the benefits of face-to-face interactions within a virtual setting.