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On-Demand Healthcare webinar

Access vs. Equity: A Roadmap to Supercharge Your Language Services.

Patients with Limited English Proficiency (LEP) are among the most vulnerable populations. They experience high rates of medical errors, lower quality-of-care, and poor clinical outcomes compared to English-proficient patients. Isn't now the time to go from providing access to providing equity? Learn how your organization can implement the optimal experience for your patients with LEP while being cost neutral.


  • Review the health impact of the Covid-19 pandemic on the LEP population
  • Illustrate an equity-based approach to working with LEP patients
  • Provide recommendations on when to use Over-the-Phone Interpretation vs. Video-Remote Interpretation vs. On-Site Interpretation

How would you improve the patient experience in this video?



About the Speakers:


Danielle Meder

Director of quality - interpretation

Danielle Meder is a nationally certified ASL interpreter with over 15 years in VRS and video remote interpreting as an interpreter and operations leader. She completed the Certificate in Healthcare Interpreting program at RIT-NTID in 2017 and has presented on the ethical application of VRI in medical settings as well as published an article on the subject for Street Leverage in 2017.

Danielle is currently the Senior Director of Vendor Management and Interpreter Quality at United Language Group; a language access solutions agency that provides interpreting in over 200 languages via phone, video, and face to face. Danielle is a licensed trainer of The Community Interpreter International (TCII), an interpreter fundamentals training program from Cross Cultural Communications (CCC) and is currently co-authoring a textbook on remote interpreting for CCC as well as the next edition of the The Community Interpreter International textbook.

Danielle is passionate about advocating for quality and effective language access, supporting the advancement of interpreter training for spoken language interpreters, and supporting the communicative autonomy of all!


Abigail Katz

Director of Health outcomes solutions

Abigail Katz brings over 15 years of Healthcare experience to ULG where she serves as Director of Health Outcomes Solutions.

Over the course of her career she has supported both public and private organizations in developing evidence-based approaches to addressing complex health problems.

In her current role, Abigail provides strategic direction to ULG’s Health Outcomes Solutions division, utilizing her expertise in product development, analytics and quality improvement.