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    Enhancing Health Equity Through Policies and Practices: Introducing the New 2021 NCQA Multicultural Healthcare Standards

    The need for equitable healthcare- a longstanding issue- is at the forefront in 2020 due to health disparities observed during the Covid-19 pandemic. Organizations are focusing on strengthening existing equity efforts to provide quality care and culturally appropriate services to members and patients across all cultural and linguistic backgrounds. Learn how the Distinction in Multicultural Healthcare from NCQA can enhance equity efforts at your organization.

    Our guest speaker Cindy Allen-Fedor, RN, MPA, CPHQ, ACM will:

    • Discuss key policies and practices influencing health equity within organizations 
    • Provide an overview of NCQA distinction in Multicultural Healthcare -
    • Highlight version changes in the new 2021 Multicultural Healthcare standards

    View Recording

    About the Speakers:


    Cindy Allen-Fedor, RN, MPA, CPHQ, ACM

    Independent consultant and ncqa surveyor

    Cindy Allen-Fedor has held a variety of positions in healthcare organizations. She most recently served as an Executive Vice-President for an integrated health system. Her areas of responsibility included quality improvement, case management, disease management, patient safety, credentialing, accreditation and regulatory compliance.

    Cindy is also a registered nurse and NCQA Surveyor. In addition, she is a Certified Professional in Healthcare Quality (CPHQ) and an Accredited Case Manager (ACM).

    Cindy became an independent consultant in 2012. Drawing on her extensive experience as a nurse and NCQA Surveyor, she provides a wide range of consulting services. She has successfully guided many organizations through preparation and achievement of NCQA-Accreditation and Certification.


    Abigail Katz, MA, PhD

    Director of HEALTH OUTCOMES solutions

    Abigail Katz brings over 15 years of Healthcare experience to ULG where she serves as Director of Health Outcomes Solutions.

    Over the course of her career she has supported both public and private organizations in developing evidence-based approaches to addressing complex health problems.

    In her current role, Abigail provides strategic direction to ULG’s Health Outcomes Solutions division, utilizing her expertise in product development, analytics and quality improvement.